The Witch Chandlery Esoteric Supply Store

OUR TRADING STATEMENT

We aim to offer the best service we can and are always interested to receive thoughts and ideas on any areas where you think improvements can be made or products you would like to see us offering. Whereas we hope we will never encounter any problems we acknowledge that we are human and as such capable of making mistakes, as we all are, but rest assured that we will always try to act as reasonable human beings and strive to resolve any issues or problems to the best of our ability. We are a family firm and want to trade in a friendly and open manner and hope that you will wish to do the same. Our thanks for visiting our site and we hope you will come back soon.


TERMS & CONDITIONS


RETURNS AND REFUND POLICY

We want you to be entirely happy with your purchase from us. If you change your mind or have ordered an incorrect item you may return the items, provided that their packaging is intact and in a saleable condition. The items must be returned within 7 days from the delivery of your order and at your own cost. The refund for the value of the items will be issued on receipt of the item(s) provided they are in good saleable condition. (Please note we do not accept returns of personalised goods or custom orders) Please include your name, contact details and order number with your returned items.

Whilst we take every care in the packaging of your order damage can occasionally occur during transit. If you believe that you have received an item that has been damaged in transit please contact us here and we will guide you through the return / refund process.


DELIVERY

Items will be dispatched 2-7 days after receipt of payment.  We will email you to advise of dispatch and would expect our parcels to arrive within 7-10 working days thereafter.  However please allow up to 30 days for delivery.  International orders may take longer.

Larger items may be delivered by courier.  If applicable, a tracking number will be provided for your convenience.  It is your responsibility to be available to receive your package and we cannot be held liable for any costs incurred by non-delivery or non-acceptance of any packages sent via courier.

If you require an item to be delivered more quickly or require costs for heavier or bulky items where delivery charges are marked P.O.A, please contact us prior to placing your order so that we can quote shipping charges for you.


PRIVACY POLICY

The Witch Chandlery is committed to the protection of your privacy. We do not track or collect personal information unless it is purposefully and knowingly provided to us. In other words, we do not collect your information without your knowledge. If you have provided us with personal information so that we may process your orders or contact you, we will not use or disclose this information outside of The Witch Chandlery without your consent, unless required to do so by law.

We try to take every reasonable care to protect your personal information. We cannot however guarantee the absolute security of any information you give on line and we will not be held responsible for any breach of our security.


DISCLAIMER

The Witch Chandlery offers no guarantees or warranties with regard to the magical, metaphysical or therapeutic properties of any of the products that we sell. To the best of our knowledge we are unaware of any scientific proof that substantiates the ability of any charms, magical spells, crystals, talisman, amulets, tarot cards, runes, or any other of our items to predict the future, alleviate any medical conditions or have any effect on your life whatsoever and we therefore make no such claims.  You are encouraged to carry out your own research on the items, to ensure that they meet your needs.

Essential Oils and Herbs can cause unwanted side effects, and in general are not suitable for use by pregnant women If you have a medical problem of any sort you should always seek professional medical advice. Nothing we offer on our site should ever be considered as an alternative or substitute to doing this.

Neither does the Witch Chandlery promote the use of any of its products to be used in any way that may cause harm or bring distress in any form to any person for any reason. We do not supply any foodstuffs or any products that should ever be taken internally. Always use our products in a safe and thoughtful way by following instructions where given and giving due regard to the environment and to other peoples states of health and mind as well as your own. You are encouraged to carry out research on the items to ensure that they meet your needs.

We always try to make sure our website is free of defects and viruses. It is impossible for us to be able to guarantee that this is the case though. The same applies to any other websites you may access through it. You must accept responsibility to ensure you have the necessary safety systems installed in your computer to use this site safely and to help prevent damage to your computer. We will not accept any liability for any damage or loss to computer equipment as a result of your using our website.


SALES POLICY

The Witch Chandlery does not sell any item by weight. If a weight is mentioned in the course of a description it is as an approximate guide only.

All goods are sold subject to availability. Price and availability details are subject to change without notice. If an item becomes out of stock when ordered The Witch Chandlery will contact the customer by email notifying of the problem and offering alternatives or a refund if payment has already been made. Occasionally customers orders may be delayed or may not be fulfilled. The Witch Chandlery shall in no way be held liable for cancelled, terminated or otherwise unfulfilled orders. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. We will not sell any form of knife or sword to anyone under the age of 18 and we will request age verification before we will process any orders that contain these items. We strive to make sure our website complies with the law, however we cannot guarantee that our products are appropriate or indeed permitted for use outside France.


When ordering from the Witch Chandlery  you must pay due regard to, and comply with all applicable legislation and regulations pertaining to the import of goods to your location. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of some of our items to your location may be prohibited by national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.  We always advise that you check these out prior to placing an order.


Any logos, designs or brand names created by The Witch Chandlery remain the property of the Witch Chandlery at all times. No part of this website may be reproduced in any form or manner for any reason without the written permission of The Witch Chandlery. All third party copyright, trademarks, brand names and titles that appear on this website are duly acknowledged and respected.


The original language of the website is UK English and it has been written in such. The French translations were undertaken a French translator We have tried to keep the translations as correct as possible but we can not guarantee the complete accuracy of all translations. If you are unsure of any descriptions, instructions or any other points please contact us and we will endeavour to clarify these for you. We will not be held responsible for any circumstances or miss-understanding arising from miss-translations.


The Witch Chandlery reserves the right to change its terms and conditions without notice and we recommend you read them whenever you visit this site. Our terms and conditions in no way affect your rights as a consumer.

By using this site, you signify you have accepted our Terms and Conditions. If you disagree with our terms and conditions, you should leave this web site now.






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